Getting Connected From Home

Here’s a roundup of popular internet service providers and what they’re doing — from hotspots to data upgrades to fee waivers — to help us stay connected, remotely.

We’re providing this information to help connect you with options. Please contact your internet service provider for the latest, most accurate details.

Internet Access

  • More mobile hotspot data – April 2 through May 13, AT&T is automatically increasing mobile hotspot data by 15GB a month for each line on an unlimited plan that currently includes a monthly tethering allotment. That means if you’re on AT&T Unlimited Elite you’ll automatically get 45GB a month of tethering per line.
  • Unlimited AT&T Home Internet – All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, they’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. They’ve expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. They’re also offering new Access from AT&T customers two months of free service.

Waiver Requests

  • Waive any late payment fees that any postpaid wireless, home phone or broadband residential or small business, U-verse TV or DIRECTV customer may incur because of economic hardship related to the coronavirus pandemic. Submit a late payment fee waiver request.
  • Waive domestic postpaid wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic. Submit a wireless plan overage charge waiver request.

Fee Waivers

Century Link will waive late fees and will not terminate a residential or small business customer’s service through mid-May due to financial circumstances associated with COVID-19. Most customers do not need to contact Century Link to ensure their service remains active. However, due to system limitations, their pre-paid customers may need to contact them if they are unable to access the internet due to a missed payment.

Data Usage Limits

Century Link is suspending data usage limits due to COVID-19.

You must contact Sprint's customer service (888-211-4727) to set up these services:

  • Providing Unlimited data for 60 days to customers with metered data plans (effective 3/18) – Most consumer customers on metered data (not Unlimited) plans will receive Unlimited data for 60 days (or a minimum of 2 bill cycles).
  • Giving 20 GB of free mobile hotspot to customers with hotspot-capable devices (effective 3/18) – Sprint will provide an additional 20 GB Mobile Hotspot per month per line for customers that already have Mobile Hotspot in their plan for 60 days (or a minimum of 2 bill cycles). Sprint will also provide 20 GB Mobile Hotspot per month per line to any customer that has a capable handset and does not have Mobile Hotspot today for 60 days (or a minimum of 2 bill cycles).
  • All T-Mobile customers as of March 13, 2020, who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming).
  • T-Mobile customers on plans with smartphone mobile hotspot can add 20GB of smartphone mobile hotspot (10GB per bill cycle for the next 60 days) via myT-Mobile.com or the myT-Mobileapp by adding the COVID-19 Response High Speed Smartphone Mobile HotSpot feature for each voice line. (T-Mobile Connect excluded)
  • T-Mobile is working with their Lifeline partners to provide customers extra free data up to 5GB per month through May 13, 2020.
  • T-Mobile is increasing the data allowance for free to schools and students using their EmpowerED digital learning program to ensure each participant has access to at least 20GB of data per month through May 13, 2020.

Internet Access

  • 15GB free high-speed data: Verizon is giving 15GB of additional high-speed data for wireless consumers and small business customers that will be automatically applied to consumer plans from March 25 through April 30, 2020. No customer action is necessary.
  • No Fios/DSL data caps: Consumer and small business Fios and DSL broadband internet plans have no data caps.

Fee Waivers

  • Waived late fees and overage charges: Verizon will waive late fees and overage charges for 60 days from March 16 to May 13 for customers and small businesses who let Verizon know they are unable to pay as a result of economic hardship due to the COVID-19 pandemic, and will not terminate service to those customers. 
  • Lifeline and low-income customers: Current customers who have Lifeline service (low income) as of March 20 will have all billing charges waived for 60 days (two billing cycles) beginning with their March 22, 2020 bills. Verizon will also offer a new affordable internet option for low-income households, starting April 3. 

Phone Calls

  • Unlimited domestic calling: Through April 30, Verizon will offer unlimited domestic calling to customers on limited-minute plans. Eligible customers will receive a text message to inform them of the offer. No action is necessary; the offer will automatically be added to eligible accounts.

Internet Access

  • Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots located in businesses and outdoor locations across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. See a map of Xfinity WiFi hotspots. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
  • Pausing Their Data Plan: With so many people working and educating from home, Xfinity wants their customers to access the internet without thinking about data plans. While the vast majority of their customers do not come close to using 1TB of data in a month, they are pausing their data plans for 60 days giving all customers Unlimited data for no additional charge.

Late Fees

  • No Disconnects or Late Fees: Xfinity will not disconnect a customer’s internet service or assess late fees if they contact them and let them know that they can’t pay their bills during this period.
  • Internet Essentials Free to New Customers: New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.